FEELGOOW helps you note how you feel and, if you want, share it with the people you choose. How you feel is personal. This policy explains, in plain words, which data we use, why, with whom, for how long, and what your rights are.
Your emotions are not for sale.
1. Who is responsible for your data?
The data controller is Mediabos, a sole proprietorship (Belgium).
Address: Lohirville 22A, 4890 Thimister-Clermont, Belgium. Company number (BCE/KBO): 0575.716.640.
Contact for any question about your data: support@feelgoow.com.
2. Which data do we use?
- Your account: your email address, your first name, your last name or nickname (optional), your phone number (optional) and your profile picture.
- Your Feels: your mood, your emotion, its intensity, the context, the factors, your need, your text, the place (optional), your photos and your voice messages.
- Your messages and your reactions.
- Your Nucleus (your trusted people) and your requests for help.
- Your relationships and your circles.
- If you choose to find your friends from your address book: fingerprints of the phone numbers (a coded form, not the numbers themselves). They are only used to find friends who already use FEELGOOW and are not kept.
- The notification token of your device, to send you notifications.
- The reports you make or that concern you.
Your feelings (emotions, intensity, context, needs) may reveal information about your health. We therefore handle them with extra protection, and only with your explicit consent.
3. Why, and on what basis?
- To run FEELGOOW (your account, your relationships, your messages, notifications): this is necessary to perform the contract you accept with the Terms of Use.
- To process your feelings: only with your explicit consent (Article 9(2)(a) GDPR). You can withdraw it at any time in Profile > Legal information and support. Without this consent, you can no longer record a Feel.
- To protect the service, prevent abuse and handle reports: this is our legitimate interest in keeping FEELGOOW safe for everyone.
- To meet our legal obligations, for example answering a request from an authority.
4. What we do not do
- No advertising.
- No selling or renting of your data.
- No advertising analytics tools or advertising trackers.
FEELGOOW calculates well-being signals from your Feels, only to suggest that you ask your loved ones for support. These are not automated decisions with a legal effect on you or that significantly affect you. FEELGOOW makes no diagnosis.
5. Who can see your data?
Other members only see what you choose to share, according to your visibility settings.
We use a few service providers (processors), who process data only on our behalf and according to our instructions:
- Contabo: server hosting, in Germany (European Union).
- Cloudflare: network and storage of photos and voice messages. Cloudflare is an American company; any transfers outside the European Union are covered by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.
- Google Firebase Cloud Messaging: sending notifications to your phone.
- Resend: sending password reset emails.
6. How long do we keep your data?
We keep your data for as long as your account exists.
When you delete your account, your data is erased within 7 days. Encrypted backups are kept for about 6 months at most, then erased.
7. Your rights
At any time, you can:
- access your data;
- correct it;
- erase it (account deletion in the app);
- get it back in a readable format (export in the app, from your Profile);
- object to certain processing;
- ask for processing to be restricted;
- withdraw your consent to the processing of your feelings, without affecting what was done before.
8. Making a complaint
You can write to us at support@feelgoow.com. You can also lodge a complaint with the Belgian Data Protection Authority: autoriteprotectiondonnees.be.
9. Minimum age
FEELGOOW is only for people aged 18 or over.
10. Security
- Exchanges between the app and our servers are encrypted.
- Passwords are protected: we never store them in plain text.
- Backups are encrypted.
11. Contact and updates
For any question: support@feelgoow.com.
If this policy changes significantly, we will let you know in the app and ask for your agreement again when needed.
Last updated: 31/10/2026.